Showing posts from 2020

What is Undelivered Package and How to handle it?

  In India daily billions of packages reach their respective destination. However few of them remain undelivered because of valid reasons. Have you faced this type of situation where your package didn’t reach its destination? If yes, then read this blog to know the expected reasons behind this and how you can handle this situation. When a package doesn't reach its destination address, it is called an undelivered package. As a sender, you might think that it is a fault by the courier company but in the actual scenario, there can be many valid reasons behind that. Let's discuss those reasons and how you can handle those situations briefly- Wrong Address - One of the most widely common mix-ups a sender does is that they put inappropriate or inaccurate addresses on the bundle. It can be a typing mistake or lack of information however these kinds of little confusion cause an issue with the courier organization when they sort each package depending on their delivery destination. So n

How Technology can help in delivering products & happiness during times of uncertainty?

Lockdown, Product Restrictions, Economic downturn and many more factors are crippling the global supply chain. In some cases demand is dropping so leading to fall in complete value supply chain but in many cases even if demand is there , fulfilling those demands has become a Achille’s heel for businesses. With travel restrictions in place, retail store are facing a huge blow but in the same time they are exploring possible options to go Online and even Global to reduce their redundancy on one market. Its extremely important to ship your goods to your end consumer with right set of service partners. Major problems faced by Enterprises in this COVID Pandemic 1) Shortage of Manpower a) Warehouses - which manage inventories for Enterprises need staff to fulfill these orders. Earlier due to cheap labour , many companies have not done required technological improvements to improve their work efficiency and were completely dependent on easily and cheaply available labor.

How to reduce eCommerce returns using eShipz?

Growing ecommerce during COVID-19 Pandemic is inevitable and industry will more spike in businesses as world will try to avoid physical visits to retail store to do a purchase of basic mundane daily items. Lot of innovations in retail Industry which was happening at a timid pace has skyrocketed their efforts to give end consumer retail type experience but fulfilled by Online Channels. Retailers are leveraging AR technology to bridge the gap between the digital and the physical. Mega-brands like Target, Lowes, and Amazon have launched AR features that allow shoppers to picture furniture in their homes. With the AR market anticipated to reach  $133 billion by 2021 retailers are undoubtedly close behind.  As online ecommerce grows, Chances of returns also keep increasing. However in coming future around 2023-24 we will see flattening of returns as Shoppers experience would have improved, fraud detection, zip codes serviceability confirmation would have improved. How

How Coronavirus is affecting global economy?

Our Global economy is much more fragile than many of us realise. Looking at the current bloodbath in the Global market this seems very accurate once quoted by Robert Kiyosaki . Never realised that natural disasters or pandemic like this can cause so much of ripple on global systems. Rapid national shutdown in China, EU , US and other developing countries has caused halt in production of products and services taking a toll on the economy. Thousands of people have lost their lives and many are in quarantine. This chain of infection needs to be broken and that seems and should be the priorities of the world. With unprecedented force and speed, a global economy has taken a pause. Quarantines, half-staffed factories and logistical bottlenecks inside China & other countries are affecting the movement of both finished goods & raw materials from these Chinese vendors that supply manufacturers across the globe. Border closure, Flight cancellations and Quarantine has brought t

How proper Courier Dispatch management can bring down overall logistics cost for Enterprises?

Dispatch is a cross-section of giving a fine customer experience and Warehouses to send end consumers a better product or service. Dispatch management is one of the most important divisions under Logistics management. To be a Dispatch manager individual needs to have skills to understand the warehouse operations and also have experience in Customer Delivery Experience management. Dispatch has an overlap with Enterprise system and Logistics carrier partner before it reaches to end consumer.  Enterprise Overlap Dispatch manager is required to have an overview of Orders coming from multiple sources. In the current scenario, where enterprises work on Omni Channel and orders come from Online and Offline channels need to have visibility of their source of Orders. There are different ways of handling these channels as Online customers have different requirements compared to Offline Distribution based customers. Generally, as per our market study, Box packing and branding is done

Why FMD is Important in Logistics & eCommerce ?

If you are unaware of FMD, let me give you a brief. FMD is Digitizing the details of your parcel at the first mile before and during pickup time. If Data is digitized properly at first mile we have seen a very high increase in % of successful delivery, reduced attempts of delivery, higher customer satisfaction and ultimately resulting in higher brand recall and thus purchase.  We have understood that the First mile contributes to the lowest in total logistics cost. Since the First mile is under control of Seller he doesn’t mind doing an extra bit to dispatch the products on time. But in this process, many forget the importance of FMD which can improve their performances. If First-mile digitization is done properly every attempt which delivery agent will do will be highly successful as all required information as in Door number, lane number, Pin codes, Phone number, Invoice value, etc. was captured at the time of pickup. Below are a few errors which happen at first m

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